Complaint Procedures for Kids Cafe

Civil Rights Complaints

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at:, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1)       Mail:   U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410

(2)       Fax:     (202) 690-7442

(3)       Email: [email protected]

This institution is an equal opportunity provider.


General Program Complaints

To file a complaint that does not involve civil rights, write a letter addressed to Second Harvest of South Georgia Kids Café and provide in this letter all pertinent information (name, issue, date the issue was observed, address, phone number, and email address).  Submit the letter to SHSG by:

  • Mail:       Second Harvest of South Georgia, Kids Café Complaint Supervisor at 1411 Harbin Circle,  Valdosta, GA 31601
  • Fax: (22) 244-3663
  • Email: [email protected]